LeadFormHub Support
Get help with billing, form setup, OTP verification, integrations, or bugs. Our team reads every request—include enough detail and we can usually unblock you in one reply.
When to use support vs self-serve help
Self-serve first
Account setup, creating forms, sharing links, and dashboard basics are covered in our knowledge base. Pricing and plan limits are in the FAQ.
Open a ticket when
Submissions fail silently, OTP stops delivering, exports look wrong, or a CRM sync breaks. Developers wiring APIs should also check API docs and integrations.
Support use cases we handle often
- Forms not sending email notifications after publish
- OTP SMS or email codes not arriving for Indian numbers
- Embedding a form on WordPress, Webflow, or a custom landing page
- Upgrading plans, invoices, or refund questions
- Exporting leads to CSV or piping data through webhooks (Business plan)
- Agency accounts managing multiple client form hubs
Submit a support request
Describe your issue or question. Our team will get back to you as soon as possible.
Learn more about us on the about page.
Support FAQ
- How fast does LeadFormHub support respond?
- We aim to reply to support requests within one business day. Billing and outage reports are prioritized. Include your account email and form name so we can trace the issue faster.
- What should I include in a support request?
- Share what you expected, what happened instead, and any screenshots or form links. For integration issues, mention the CRM or tool you are connecting and whether the problem is on submit or sync.
- Where can I find answers before opening a ticket?
- Start with the knowledge base for step-by-step guides, the FAQ for plan and product questions, or API docs if you are building a custom integration.
- Can you help with OTP or lead verification setup?
- Yes. Choose Technical Support and describe which form needs OTP. We can confirm plan eligibility and walk through enabling verification without breaking your conversion flow.