FAQ

Answers for teams and decision-makers

Common questions about lead capture, OTP verification, pricing, and setup. Clear answers so you can evaluate and adopt with confidence.

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OTP Verification

  • OTP verification means the lead confirms a one-time code before the submission is stored. SMS OTP supports India mobile numbers; email OTP works worldwide. Only submissions that complete this step are stored as leads.

  • No. You choose per form. Enable it where lead quality matters most — for example, demo requests or high-value downloads. Leave it off for simple newsletters or low-friction forms.

  • SMS OTP supports India mobile numbers; email OTP works worldwide. We do not claim coverage outside India for SMS.

Pricing and Billing

  • Free is ₹0. Pro and Business are a one-time Razorpay payment, not a recurring subscription. The paid plan stays active for the validity period (30 days by default), then a one-day grace, then the account returns to Free unless you pay again.

  • Cards and other supported payment methods. Clear billing with no hidden fees.

  • Yes. You can buy Pro or Business when you need more leads, OTP, team seats, or webhooks. Your hub and data carry over. When the validity period ends, the account returns to Free.

Data Security and Privacy

  • Lead data is stored in secure, access-controlled environments. We use infrastructure and practices appropriate for business data.

  • Data in transit and at rest is encrypted. Access is limited and logged. We treat your leads as sensitive business data.

  • We design and operate with Indian data and privacy expectations in mind. You retain control of your data and can export or delete it when needed.

Setup and Onboarding

  • Most teams are live in minutes. Sign up, create a form, and share the link or embed. OTP and extra settings take only a few more steps.

  • We don't run a full migration service today, but export and CSV make it straightforward to move leads into LeadFormHub or out to another tool. Support can guide you.

  • Support is available via the app and email. Paid plans include priority support. Documentation and FAQ cover most setup and usage questions.

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